You may return an item for a refund or exchange of the merchandise within 15 days of delivery; all items must be new in it's origninal box/packaging. All you need to do is ship the item back to us. Once we receive your item for return, they are inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
If your item arrived damaged or defective, please contact Crib Outlet to arrange for a prompt replacement.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
We package all of our products wth extreme caution to ensure they arrive at your doorstep snug, safe, and secure. We add additional packaging on many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 15 days. We're happy to send you replacement parts as soon as possible.
Our Truck Freight return policy.
Buying furniture can be a major investment, and we want to help ensure that it's a perfect fit for your home. When your furniture is delivered, we encourage you to take the following steps:
If the furniture you ordered arrived as expected, yet you'd like to make a return:
You may return the furniture for a refund within 15 days of delivery so long as it hasn't been setup/assembled, and it is returned in its original packaging. Simply contact Crib Outlet prior to making your return.
Please note that return shipping costs will be deducted from your total refund amount. Restocking fee may apply.
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please contact Crib Outlet.