Crib Outlet Policies

Thank you for choosing CRIB OUTLET. We want to ensure that you are completely satisfied with your purchases and our service, so please take a few minutes to review our policies.

 

Shipping Information

 

Return Policy

Your satisfaction is very important to us. If you are not completely satisfied with your purchase within 15 days from date of purchase, we will gladly offer a full refund or exchange minus any shipping cost. All returned items must be in their original condition and original packaging. Any items that was used can not be returned. Return shipping is at the customers expense. Shipping fees are not refundable. For your protection, you may wish to insure the items before they are shipped back to us. Please contact us in advance for the return shipping address. Crib Outlet is not responsible for lost or damaged products. Any items returned that were offered free shipping will have the actual shipping charges deducted from the purchased amount. Shipping and SPECIAL PACKAGING & FUEL SURCHARGES are not refundable.

 

Warranty Policy

Your furniture will be replaced or repaired at the discretion of the manufacturer at no cost to you, for 1 year from the date of purchase. It's up to the manufacturer whether you will receive a replacement part or in some cases a replacement piece. The warranty protects you against damage that is the result of a manufacturing defect and is non-transferrable from the original owner.

This warranty does not cover or apply to:

 

In the unlikely event that damage does occur we will require the following:

 

If you have any questions please feel free to contact us at 800-515-2655

From time to time manufacturers do discontinue collections and/or designs, finishes and items from a collection. Crib Outlet will not be responsible if you are unable to add items to any previous orders. We highly recommend that you purchase conversion rails, hutches, nightstands or any other pieces at the time of your original purchase.

In the unlikely event that a manufacturer ceases operations, Crib Outlet will not be held responsible for any warranty claims or items that may have been back ordered from your original purchase.